You will have cross-functional visibility, collaborating with product managers, marketing and sales organization, customer support and operations in identifying and implementing acquisition, conversion, and engagement strategies. The role will balance thoughtful insights with a bias toward actionable results to develop, expand and unlock growth opportunities across our entire user funnel.
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Job Description

A successful candidate will have a hunger to keep pushing the boundaries of possibility through iterative experimentation. You should have a knack for story-telling using data driven insights, be able to connect the dots between northstar business metrics and problem solve autonomously.

Interest or prior work in startups and ability to learn quickly is required! Bonus for experience in electric vehicles, public/private fleet operations, charging infrastructure and mobility.

What you’ll be doing

• Unlock answers to business questions through hands-on exploration of data, including customer or market research to understand user behavior across all facets of the customer journey.
• Mine and analyze company data sets to identify key levers to accelerate growth 
• Communicate findings to leadership that goes beyond the numbers to facilitate marketing, sales, and product development strategies.
• Develop success metrics and track key KPIs for growth experiments, optimizing performance through rapid, iterative tests
• Set up scalable processes for measuring and tracking leads and campaign performance.
• Design frameworks, scorecards, and dashboards to measure business metrics and track high priority initiatives and experiments
• Discover opportunities to remove barriers for adoption, retention, engagement, and/or monetization, and partner cross-functionally to execute initiatives based on findings.
• Evaluate new technologies and add-on applications to improve and optimize marketing team performance

A strong candidate will have. . .

• 2+ years of analytical, operational, or strategic experience, with solid understanding of growth marketing techniques or demonstrated aptitude to learn quickly. 
• Excellent data fluency. Strong SQL skills and demonstrated expertise working with large data sets, especially using mixed and inconsistent data sources. 
• Impact orientation, with a bias towards efficiency and taking action. 
• Superior communication skills. Comfort presenting complicated material to diverse audiences, and translating technical concepts into actionable business insights
• High emotional IQ. Ability to quickly develop rapport with internal partners and external stakeholders.
• Performance under pressure. Able to prioritize autonomously and juggle multiple, competing projects under deadline pressure

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What you will be doing

• Design and develop software for the next generation of Electriphi's Telematics platform
• Design and implement continuous integration and deployment processes
• Contribute well structured, testable, efficient, and maintainable code
• Provide technical architectural direction, and lead the design and implementation of technical vision
• Collaborate with other Engineers, as well as Product Management, Design, and QA
• Develop functional prototypes that illustrate feature concepts quickly
• Implement real-time and streaming data services
• Deliver high value and visible features

Requirements

• 5+ years of experience
• Experience building & deploying cloud architecture 
• Foundational understanding of CI/CD pipelines, test automation, multi-variant testing
• Experience developing distributed systems and scalable real-time applications
• Excellent programming skills in Node
• Strong communication and interpersonal skills
  

Bonus points for:

• Experience with Typescript
• Experience managing edge devices
• Experience scaling applications across multiple platforms and regions
• Experience with AWS technologies like Lambda, IoT Core, Greengrass
• Experience with Python and Go

As a Customer Success Manager (CSM) your main role is to enable Electriphi’s customers  to become successful in using our full fleet of energy management solutions and fleet electrification tools all while delivering customer delight and satisfaction. You will be working with a dynamic and creative team who sets a high bar for innovation and success in a fast-paced and changing environment. We’re looking for a rockstar CSM who is excited to work with customers and SaaS products that are playing a key role in fleet electrification.  You will need a proactive approach to customer interactions, and an eagerness to become the customer's trusted advisor. Though experience in electric vehicles, public/private fleet operations, charging infrastructure and mobility is highly desired, it’s not imperative. Our ideal candidate brings an awesome combination of technical/product sense, business acumen, emotional IQ, willingness to continuously learn and most importantly a customer-obsessed mindset!

Essential Functions include but are not limited to:

• Coordinate and work with the Implementation team and EVSE manufacturers/partners to ensure seamless onboarding process for each customer and proper charger / vehicle integration into the Electriphi Dashboard
• Provide comprehensive and consistent communication to customer and all external stakeholders
• Document all project progress and escalate necessary risks to leadership
• Play a key role in identifying risks, opportunities and how to maximize value realization.
• Demonstrate fundamental understanding of Electriphi products and services plus articulate benefits of our solutions to enable customer success
• Work closely with Sales teams to ensure a seamless Sales to CX transition for new customers and to help with Upsell/Cross-sell opportunities in existing customers
• Participate in the sales cycle as needed to gather requirements, formulate delivery approach, help develop post-sale engagement plans.
• Work closely with Product / Engineering to communicate customer needs, pain points and feedback
• A strong customer service orientation and the ability to form long-term customer relationships

Requirements

Knowledge, Skills and Abilities

• Experience with SaaS company, electric vehicles, public/private fleet operations, charging infrastructure and/or mobility is preferred
• Excellent communication and documentation skills
• Ability to apply project management knowledge to real world scenarios
• Experience with conflict resolution and addressing client concerns.  Have a ‘Run Towards the Fire” mentality
• Demonstrated ability to work independently and adapt style to rapid organizational and platform change
• Exceptional attention to detail
• Strong organizational and prioritization skills
• Demonstrated ability to work in a remote work environment
  

Minimum Qualifications

• 2+ years in Customer Success, Professional Services, Account Management, Customer Relationship
• Ability to efficiently manage multiple projects of varying complexity
• Proven comprehension of technology and ability to speak and understand in technical terms
• Ability to maintain a professional outlook on difficult situations
• Willingness to improvise and take ownership of responsibilities "outside of the job description”

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The nitty-gritty

• Engage and work closely with Vehicle and EVSE manufacturers.
• Identify market opportunities with utilities, energy services companies, and Turn-key solution providers as the products continue to evolve over time.
• Engage potential channel sales organizations to develop relationships and promote growth.
• Work cross-functionally within the company to communicate with all stakeholders in customers' success.
• Research industry-specific market trends and create new opportunities to increase sales.

Do you have the chops?

• Creating contractual relationships with large commercial organizations (>$500M annual revenue).
• Articulate and well accustomed to a client-facing role.

The nitty-gritty

• Daily prospecting and outreach 
• Manage consistent communication and activity within the CRM system
• Actively manage and maintain outbound and inbound leads
• Work cross-functionally with Marketing to facilitate sales enablement
• ~12 months of sales development experience

Do you have the chops?

• High-energy, outgoing personality, not willing to take no for an answer
• Experience selling SaaS solutions
• Articulate and well accustomed to a client-facing role
• Think solutions expert, not used car sales
• Willingness to work a flexible schedule to support a distributed sales team

What you will be doing:

• Creating long and short-term project execution plans, including setting targets for milestones, adhering to deadlines, and allocating resources.
• Delegating tasks on the project to employees best positioned to complete them.
• Expert in Agile, a scrum master preferred.
• Identifying and managing potential risks and liabilities of multiple projects.
• Assisting in the definition of project scope and goals.
• Communicating with executives or the board to keep the project aligned with their goals.
• Performing quality control on the project throughout development to maintain the standards expected.
• Adjusting schedules and targets on the project as needed.

Do you have the chops?‍

• Bachelor's or equivalent degree specialized in the computer science domain
• 2-3 years of project management and related experience
• Knowledge of various project management methodologies (e.g., agile/scrum)
• Experience seeing projects through the full life cycle
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Excellent communication, interpersonal and negotiation skills
• Cost and risk management skills
• Time management skills
• Friendly and approachable

Hiring Manager: Vinayak Shivapuje

What you will be doing:

• Complete ownership of making sure that we are shipping high quality product
• Review requirements, specifications, user documentation, help files, and other project documentation to assure the quality of the products and tests to be developed; i.e., perform manual static testing.
• Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing.
• Use risk-driven techniques to develop, maintain, and execute automated test suites for various Software Cafeteria products; i.e., perform automated dynamic testing.
• Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and other Development test objects.
• Participate in the Change process to identify the quality implications of known bugs and the impact of proposed changes to product definition on the testing process.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• Trace test cases and results back to specific quality risks.
• Perform other testing-related duties as required.

Do you have the chops?‍

• Bachelor's degree in Computer Science, Software Development, or a related field
• 2-3 years of related experience as Test Automation Engineer
• Proficiency in programming languages such as C#, Python, and Java
• Mathematical aptitude and strong problem-solving skills
• Excellent organizational and time management skills
• Excellent communication, interpersonal and negotiation skills

A successful candidate will have insightful contributions paired with an eye toward implementation that will help develop, expand and maintain our growth channels. Though experience in electric vehicles, public/private fleet operations, charging infrastructure and mobility is highly desired, it’s not imperative. You should be excited at the prospect of bringing our product and message to customers and the e-mobility world. 

What you’ll be doing

• Create positioning and messaging for fleet electrification products/services that resonate with prospective customers and helps drive growth
• Support go-to-market activities and collaborate with product and sales on launch campaigns
• Write creative briefs and content pieces including product brochures, case studies, blog articles, web pages
• Drive sales enablement with creative briefs and marketing materials
• Support workflow for customer and product feedback, providing product briefing and surface user journey challenges and opportunities
• Identify customer personas, and perform market analysis, user and competitive research
• Implement campaigns such as email and web marketing, landing pages to nurture and convert leads across the marketing funnel. 
• Make data driven recommendations by collecting and synthesizing quantitative and qualitative information from multiple sources
• Creating and executing A/B tests and iterative experiments to discover new avenues of growth
• Develop success measures and track key KPIs
  
  

A strong candidate will have. . .

• Superb verbal and written communication skills. You would not back down if given the opportunity to write (or deliver) the inaugural speech.
• Natural story-telling aptitude combined with customer empathy. You could whip up an product slogan within minutes and perfect it within hours
• Extreme familiarity with word processing and spreadsheet tools (MS Office, Google Apps) or capability to pick up modern software incredibly quickly
• Keen eye towards detail. Some may even say you are fanatical about the details.
• A strong hunger to learn through implementation, with a bent towards results. The idea of David up against Goliath gets you energized, and you’ve already stepped in with a plan of attack. 
• ‍Solid understanding of marketing techniques, software and tools or demonstrated aptitude in learning quickly. If you don’t know what a marketing funnel is, you’ll find out and can give a presentation about it at the end of the week.‍
• High emotional IQ and professional drive. You have an innate sense of when to push and when to back off, all done with unfaltering charisma.
• Curiosity and initiative. You reached out to us first and told us why you're awesome for this role!

What you will be doing

• Discover products and features with strong user adoption that have exponential revenue growth and perhaps even disrupt an entire industry
• Understand customer pain points,  lead design goals, feature prioritization and road map planning
• Be a master of the art of resource allocation and keep the peace between engineering, product and the sales team
• Define and track success metrics, and continuously adjust our approach based on customer needs and business goals
• Build authentic and trustworthy relationships with both internal and external stakeholders
• Balance the needs of customers and partners, resource-constrained engineering teams, and the company’s revenue goals, by being a successful negotiator, resolving conflicts, and working with others toward shared objectives
• Manage tight deadlines, delivery targets, market demands, prioritization conflicts, and resource constraints 
• Doing all of the above while maintaining your temperament, emotions and staying cool under pressure!

Let's talk if you have

• High emotional IQ: Understand customers’ emotions and concerns about our product as much as you understand the concerns of the sales team on how to sell that product, or the support team on how to support it, or the engineering team on how to build it
• Start-up nerve: Have the temperament to weather through the ups and downs of a fast-paced startup, always balancing predictability and adaptability
• Customer empathy: Establish strong rapport with customers and partners to decipher their needs and emotions to astutely tease out the pain points that the product or feature will address
• Product leadership: Build a collective product vision with a keen sense of how to influence both internal and external stakeholders. Ship products that delight our customers and partners, while knowing how to push hard on the right priorities, with urgency and composure

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What you will be doing

• Design and develop software for the current and next generation of Electriphi's product platform and applications

• Write well structured, testable, efficient, and maintainable code deployed on AWS

• Work closely with Product Management, Design, Engineers and QA

• Develop functional prototypes that illustrate feature concepts quickly

• Design, develop, and maintain distributed software systems that incorporate real-time and streaming data for monitoring, aggregation, and control

• Deliver high value and visible features, provide technical architectural direction, lead the design and implementation of technical vision

• Build and deploy software tools, processes, and metrics

• Complete CI/CD pipeline, data pipelines, code pipelines

• Evaluate and implement complex solutions

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Do you have the chops?

• Master’s Degree in Computer Science or related discipline

• 6+ years of experience in engineering with a demonstrated track record of technical innovation

• Experience building & deploying cloud-based solutions leveraging AWS technologies (IoT Core, IAM, EC2, Greengrass etc.) and message oriented middleware like kafka, redis etc.

• Foundational understanding of CI/CD pipelines, test automation, multi-variant testing

• Experience in developing or executing distributed systems with a focus on building scalable real time applications

• Excellent programming skills in Node, Python, Javascript, Java or C++

• Developed applications with a strong focus on UI, design, and usability

What you will be doing

• Design and develop software for the current and next generation of Electriphi's product platform and applications

• Write well structured, testable, efficient, and maintainable code deployed on AWS

• Work closely with Product Management, Design, Engineers and QA

• Develop functional prototypes that illustrate feature concepts quickly

• Design, develop, and maintain distributed software systems that incorporate real-time and streaming data for monitoring, aggregation, and control

• Deliver high value and visible features, provide technical architectural direction, lead the design and implementation of technical vision

• Build and deploy software tools, processes, and metrics

• Complete CI/CD pipeline, data pipelines, code pipelines

• Evaluate and implement complex solutions

‍

Do you have the chops?

• Master’s Degree in Computer Science or related discipline

• 6+ years of experience in engineering with a demonstrated track record of technical innovation

• Experience building & deploying cloud-based solutions leveraging AWS technologies (IoT Core, IAM, EC2, Greengrass etc.) and message oriented middleware like kafka, redis etc.

• Foundational understanding of CI/CD pipelines, test automation, multi-variant testing

• Experience in developing or executing distributed systems with a focus on building scalable real time applications

• Excellent programming skills in Node, Python, Javascript, Java or C++

• Developed applications with a strong focus on UI, design, and usability

What you will be doing

• Design and develop software for the current and next generation of Electriphi's product platform and applications

• Write well structured, testable, efficient, and maintainable code deployed on AWS

• Work closely with Product Management, Design, Engineers and QA

• Develop functional prototypes that illustrate feature concepts quickly

• Design, develop, and maintain distributed software systems that incorporate real-time and streaming data for monitoring, aggregation, and control

• Deliver high value and visible features, provide technical architectural direction, lead the design and implementation of technical vision

• Build and deploy software tools, processes, and metrics

• Complete CI/CD pipeline, data pipelines, code pipelines

• Evaluate and implement complex solutions

‍

Do you have the chops?

• Master’s Degree in Computer Science or related discipline

• 6+ years of experience in engineering with a demonstrated track record of technical innovation

• Experience building & deploying cloud-based solutions leveraging AWS technologies (IoT Core, IAM, EC2, Greengrass etc.) and message oriented middleware like kafka, redis etc.

• Foundational understanding of CI/CD pipelines, test automation, multi-variant testing

• Experience in developing or executing distributed systems with a focus on building scalable real time applications

• Excellent programming skills in Node, Python, Javascript, Java or C++

• Developed applications with a strong focus on UI, design, and usability