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EV Infrastructure Implementation Manager (Remote)

Overview

Your primary role is to interface with our customers through our Customer Experience team to ensure charging infrastructure projects are deployed on time, and within scope. You will need a proactive approach to customer and partner interactions, and an eagerness to become the customer's trusted advisor. Though experience in electric vehicles, public/private fleet operations, charging infrastructure and mobility is highly desired, it’s not an imperative. Our ideal candidate brings an awesome combination of technical/product sense, business acumen, emotional IQ, willingness to continuously learn and most importantly a customer-obsessed mindset!

Your primary role is to interface with our customers through our Customer Experience team to ensure charging infrastructure projects are deployed on time, and within scope. You will need a proactive approach to customer and partner interactions, and an eagerness to become the customer's trusted advisor.  Though experience in electric vehicles, public/private fleet operations, charging infrastructure and mobility is highly desired, it’s not an imperative. Our ideal candidate brings an awesome combination of technical/product sense, business acumen, emotional IQ, willingness to continuously learn and most importantly a customer-obsessed mindset!


Qualifications
  • Experienced engineering professional with a wide background and knowledge base in fleet charging hardware, energy storage, site design, build out and commissioning.
  • Experience working with an ecosystem across local contractors, national EPCs, architects, electricians, utilities planners, and site developers. 
  • Experience managing partners on civil engineering projects including approving engineering drawings, monitoring environment approvals and construction.
  • Experience with state and local building codes.
  • Strong technological understanding of charging technologies, communications protocols and networks
  • Ability to apply project management knowledge to real world EV infrastructure deployment scenarios
  • Demonstrated ability to work independently and adapt style to rapid organizational and platform change
  • Strong organizational and prioritization skills and a demonstrated ability to work in a remote work environment
  • PMP or other Project Management certification preferred.


Responsibilities
  • Conceptualize and implement the ecosystem network with partners who have experience in EVSEs, energy storage, electrical design and civil/construction engineering
  • Coordinate and work with partners and software and services team to monitor and validate installation and commissioning of EVSE and ensure ontime connection and performance of hardware and software services.
  • Coordinate and work with the vehicle, EVSE, software and services team to ensure seamless transition to the onboarding process
  • Provide comprehensive and consistent communication to customers, partners and all external stakeholders
  • Work closely with Product / Engineering to communicate customer needs, pain points and feedback
  • A strong customer service orientation and the ability to form long-term partner and customer relationships

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