What you will be doing
- Discover products and features with strong user adoption that have exponential revenue growth and perhaps even disrupt an entire industry
- Understand customer pain points, lead design goals, feature prioritization and road map planning
- Be a master of the art of resource allocation and keep the peace between engineering, product and the sales team
- Define and track success metrics, and continuously adjust our approach based on customer needs and business goals
- Build authentic and trustworthy relationships with both internal and external stakeholders
- Balance the needs of customers and partners, resource-constrained engineering teams, and the company’s revenue goals, by being a successful negotiator, resolving conflicts, and working with others toward shared objectives
- Manage tight deadlines, delivery targets, market demands, prioritization conflicts, and resource constraints
- Doing all of the above while maintaining your temperament, emotions and staying cool under pressure!
Let's talk if you have
- High emotional IQ: Understand customers’ emotions and concerns about our product as much as you understand the concerns of the sales team on how to sell that product, or the support team on how to support it, or the engineering team on how to build it
- Start-up nerve: Have the temperament to weather through the ups and downs of a fast-paced startup, always balancing predictability and adaptability
- Customer empathy: Establish strong rapport with customers and partners to decipher their needs and emotions to astutely tease out the pain points that the product or feature will address
- Product leadership: Build a collective product vision with a keen sense of how to influence both internal and external stakeholders. Ship products that delight our customers and partners, while knowing how to push hard on the right priorities, with urgency and composure
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