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Technical Support Engineer Level 3 - India


FordPro depot charging customers rely on Electriphi’s smart charging SaaS service for mission critical EV fleet operations. As Level 3 technical engineer, you will support customer in diagnosing difficult to identify issues. You will develop good understanding of nuances of Electric Vehicle (EV) fleet charging system and algorithms and utilize the same to solve customer issues. Ideal candidate should have ability to learn and understand new and exciting EV charging domain and strong technical grounding in scripting, coding, and debugging distributed systems

What you will be doing:
  • Work with Level 2 and level 1 customer support team in isolating technical issues
  • Reproduce issues in-house with aim to develop work-arounds and solutions 
  • Provide direction to development team on improving supportability of SaaS service, by suggestions to enhance logging and monitoring as needed
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Provides information by collecting, analyzing, and summarizing development and service issues
  • Collaborate with distributed team of developers, QA engineers, analysts
  • Analyze and improve application performance, reliability, availability, scalability

The minimum requirement we seek:
  • Education: Any Degree with computer background
  • 3+ years of experience in engineering with a demonstrated track record of technical innovation
  • Hands-on experience with developer daily basis tools such as IDE’s, compilers, debuggers, profilers, version control systems, bug tracking systems, build systems, code coverage and automated testing tools
  • The ability to work with and within a full-stack server environment to ensure your changes execute effectively

Our preferred requirements:
  • Passion for Java development and design.
  • Good understanding of Java frameworks including but not limited to Struts, Spring and Spring Boot.
  • Good understanding of JavaScript, jQuery and HTML.
  • Good understanding of database systems and SQL Queries.
  • Experience or strong passion for executing in an agile development environment

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